Lakeside Tranquility Retreats Terms and Conditions

Before your stay, please take time to read the terms and conditions.

Booking

Bookings can be placed via the website, Airbnb, or by calling Lakeside Tranquility directly on 07780 001425 or email nikki@lakesidetranquility.co.uk.

Booking and initial payment are needed to establish the legal contract between guests detailed in the booking and Lakeside Tranquility Retreat. There’s a minimum two-night stay. 

Payment 

The price for the stay will be that stated on the website at the time of booking. All payments will be made in full four weeks before your stay.

Cancellation 

A booking can only be cancelled prior to the start of a letting. Cancellation by Guests will be subject to the cancellation charges set out below.

• 0 – 30 days 100%
• 31 -60 days 75%
• 60 days or more 50% 

Guests are strongly advised to obtain their own holiday insurance. 

In the unlikely event that Lakeside Tranquility Retreat becomes unsuitable for holiday lettings, for example due to extreme weather conditions, guests will be given the option of either a full refund or re-booking. 

Arrival and Departure Times

Guests will need to confirm their approximate arrival time at the time of booking. Arrival time is from 4pm. Should your shepherd’s hut be ready earlier a text message will be sent to you. For your convenience, you will find a key safe on the hut. The key safe number and directions to your hut will be sent to you the day before your stay. This allows you immediate access to your accommodation.

Please depart by 10am on your leaving day. 

Parking 

Allocated parking for one car is provided. To help you transport your luggage a garden cart will be available. 

Care of the Hut 

Guests are legally obliged to take all reasonable care of the hut including buildings, outside areas, fixtures, fittings, furniture, pictures and other effects around the hut. They shall leave them in the same state of repair and condition at the end of the holiday period. 

Should there be any damage during the stay, guests must inform the owner. 

Guests must leave the property clean and tidy, including all kitchen equipment used to be cleaned and returned to their appropriate place.

All rubbish needs to be placed into the appropriate waste bins. You will find these stored behind the hut. 

Guests agree to respect their surroundings and not to disturb the occupants of other properties. 

Lakeside Tranquility Retreats reserves the right to enter the property to investigate concerns relating to the care of the property or disturbances. Lakeside Tranquility is within its rights to request that guests vacate their property immediately if it is found to be in a neglected or damaged condition. 

Understandably, a degree of normal wear and tear is to be expected. However, should any significant damage or breakage occur, guests will be held responsible and liable to a charge equal to the lowest market value. 

Please take care of the bedding, towels and robes. Make-up and fake tan can cause permanent damage. If damage/staining does occur and the items cannot be cleaned Lakeside Tranquility reserves the right to charge to replace these items. 

Lakeside Tranquility reserves the right to charge for excessive cleaning where the hut has been left in an unacceptable condition.

Dogs

Dogs are permitted on the site at a cost of £20 per dog, per night. Dog owners must keep their dogs under control; respect other residents and consider the livestock in neighbouring fields. Guests need to ensure that all areas used are kept clean and tidy. When you leave the hut for trips out your dog must accompany you and not be left alone in the hut.

Liability

Lakeside Tranquility accepts no responsibility for injury that occurs anywhere on the site or in the huts. 

Water

Guests need to be mindful that there are lakes and ponds and to respect the water. Lakeside Tranquility takes no responsibility for injuries or accidents in the water. 

Guests are responsible for their own property, including their vehicle, for the duration of the stay. Lakeside Tranquility do not accept any responsibility for personal effects.

Smoking

Within the huts Lakeside Tranquility operates a no-smoking policy. Should you wish to smoke outside cigarette butts need to be disposed of in the fire pits. Lakeside Tranquility take no responsibility for fires or injuries caused by cigarettes. Pollution or damage from smoking will result in a charge. 

Fire

No Fires should be lit on site except for the provided log burners and fire pits. 

Barbecues 

Guests must use the BBQs that are supplied on site. Disposable BBQs are not permitted. 

Moving around the site 

Please be aware that when moving around the site in a vehicle a 5mph restriction is in place. The site links to a working farm, therefore sometimes farm machinery and vehicles will use the tracks around the site. When walking along the tracks please take care of the odd vehicles travelling around. Lakeside Tranquility takes no responsibility for injuries from moving vehicles. 

Ditches

Please take care around the site as there are many open ditches, this helps us to maintain water drainage. Whilst walking around at night, we would recommend using a torch, Lakeside Tranquility will take no responsiblity for injuries caused by the ditches.